Refund Policy

Refund Policy – What You Need to Know

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. This policy excludes rods, swimbaits and Gift Tackle Boxes (see below for details).

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@allcitybaits.com. Please note that returns will need to be sent to the following address: 11209 National blvd #382, Los Angeles, CA 90064

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@allcitybaits.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items CANNOT be returned, like rods, swimbaits, gift boxes, perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items).

We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

If more than 15 business days have passed since we approved your return, please contact us at info@allcitybaits.com.

What Our Refund Policy Covers

Our refund policy is designed to ensure customer satisfaction. It outlines the conditions under which you can receive a refund. If you are not happy with your purchase, you may be eligible for a refund within a specified timeframe. However, this policy only applies to certain products and services, so it’s important to check the specifics before making your purchase.

How to Request a Refund

To request a refund, you need to follow our straightforward process. Start by contacting our customer service team with your order details. They will guide you through the steps you need to take. Make sure to provide any evidence required, such as receipts or photos, because this will speed up the process. After your request is submitted, our team will review it and will usually respond within a few business days.

Refund Processing Time

Once your refund request is approved, the processing time can vary. Generally, refunds may take between 5 to 10 business days to reflect in your account. This is because the processing is handled by banks or payment providers, and sometimes delays occur. We understand this can be frustrating, so we will keep you updated throughout the process.